Total Experience

Who We Are

Transforming Government & Enterprise Through Total Experience

At The Muse Group, we don’t just consult—we drive transformation. We specialize in mission-critical solutions that enhance Total Experience (TX)—a strategic approach integrating Customer Experience (CX), Employee Experience (EX), User Experience (UX), and Operational Experience (OpEx) into one seamless ecosystem.

In the public and private sectors, productivity loss costs billions annually. Poor integration leads to inefficiencies, delays, and declining customer and employee satisfaction. The Muse Group eliminates these barriers, helping organizations streamline workflows, enhance user engagement, and optimize financial performance.

The Founder

The Missing Link in Government Transformation

Avery Q. Muse, Sr., Founder and CEO of The Muse Group, explores the imperative of TX in a published Op-ed. The article highlights how Total Experience is the key to unlocking sustainable transformation, particularly in government agencies that struggle with fragmented systems, inefficient workflows, and siloed service delivery.

Muse emphasizes that successful government modernization must integrate TX strategies to reduce waste, enhance workforce engagement, and improve citizen experience. The Muse Group applies these principles beyond theory, delivering measurable impact for mission-critical organizations.

Mr. Avery Muse

Founder & CEO

The Financial & Operational Impact of TX

McKinsey’s research underscores the financial consequences of poor integration:

Without horizontal integration, organizations remain trapped in siloed operations, leading to duplicated efforts, excessive downtime, and missed opportunities.

Proven TX Implementation: Driving Change at HHS

We don’t just talk about TX—we implement it.

Reduced 400 support channels, eliminating fragmentation
Created a persona-based unified portal, integrating multiple business functions
Standardized backend support with XLAs, shifting the focus to experience-driven service quality
Developed a modern Tech Lounge, providing frictionless IT solutions
Consolidated telephonic options into an omnichannel ecosystem, ensuring real-time support

This proven methodology has helped federal agencies and enterprises save millions, increase productivity, and accelerate mission success.

Omnichannel TX: The Key to Seamless Transformation

We unify physical, digital, and telephonic channels to create a frictionless omnichannel experience that boosts efficiency, reduces costs, and enhances engagement.

Why Choose The Muse Group?

Unlock the Power of TX for Your Organization

Total Experience isn’t optional—it’s essential. Whether you’re modernizing legacy systems, streamlining workflows, or enhancing engagement, The Muse Group delivers real-world solutions that produce measurable results.

To explore how TX can accelerate your organization’s success.